Shipping and Returns information
Delivery times
Unless you are having an item decorated we normally dispatch within 2–4 working days. Any orders placed out with office hours will be processed the next working day.
We offer free shipping for UK orders over £25.00, unfortunately for the time being this offer does not include Northern Ireland, Isle of Man, Isle of Wight or The Channel Islands. This is something we are aiming towards in the future.
If you would like more information about delivery for an order already placed, please get in touch with us. You can do this via [email protected] or our Enquiries page. If you have any questions at all please let us know and we’ll be very happy to help.
Sometimes unavoidable factors can delay a parcel (bad weather or postal strikes, for example). We do ask for your patience if this does happen – you can be assured that we will do our best to resolve any issues. Once your order is on its way, we will provide you with a tracking reference so you can monitor your parcel’s progress.
Customs & Duties
For all deliveries travelling to countries out with the EU, UK VAT will not be charged. However, the order will be subject to local sales taxes and duties upon arrival in your chosen country which are levied at the time the package clears customs. We are not responsible for additional charges. These are solely the responsibility of the recipient. As customs policies vary widely from country to country, Glencairn Crystal Studio Ltd. has no control over these charges so it is your responsibility to contact your local customs office for further information.
If your order is being held by your local customs office you will be able to determine this from the information viewable through the tracking process.
Please check with your local customs website.https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
Returns & Replacements
Your item(s) must be returned to us within 28 days from the date of delivery.
If any product arrives damaged, we require an image of the goods before issuing replacements. If there was an error on our part in dispatching your order or the goods were faulty, your refund will include delivery charges. However, any errors related to artwork that has been approved will not be refundable.
We can only process refunds or replacements for orders placed directly through Glencairn Crystal Studio Ltd or www.glencairn.co.uk. Purchases made through third-party retailers or resellers fall under their responsibility.
Handmade Cut Crystal – Natural Variations
Each piece of cut crystal is handmade and individually crafted. As a result, no two pieces will be identical, and slight variations may occur. Despite these natural differences, every item is produced within strict tolerances and to the highest industry standards, ensuring an exceptional crystal appreciation experience.
Acceptable Examples of Handmade Variations:
- Tiny air bubbles formed during the glass-blowing process
- Hand tool marks
- Crystal pattern and colour irregularities
- Slight asymmetry or variations in glass distribution
These characteristics are a testament to skilled craftsmanship and should not be compared to mass-produced glassware. As such, if the item is returned, shipping will be the buyers responsibility and the cost will not be refunded.
Change of Mind Returns
If you change your mind after receiving your order and the glass is not engraved, you may return it for a full refund. This must be returned to us within 28 days, however, return shipping costs will be the responsibility of the buyer. Glencairn will only refund shipping costs if the order arrives damaged or if there was an error on our part.
If you have any questions regarding returns please contact us here, call us on +44 (0)1355 279 717 or [email protected]
Glencairn Crystal Returns
1-11 Langlands Avenue
Kelvin South Business Park
East Kilbride
SCOTLAND
G75 0YG
Delivery and promotions
If you take advantage of a promotional discount code, the reduction is usually applied only to the price of the product you’ve chosen, not the delivery cost.
Coupon codes cannot be used in conjunction with the coloured Glencairn glass range.
UK delivery of standard items
Most standard orders are delivered within the UK within 1–2 working days. If you have asked for a bespoke engraving service, this will normally be dispatched within 10 working days, provided approval has been achieved for the service.
If you need something quickly, please let us know in the note section when placing the order and we will aim to dispatch it quicker where possible.
Payment, Pricing & Promotions
The following terms and conditions apply to all transactions on the Glencairn Crystal web site. All prices shown are pounds’ sterling and include UK VAT. The actual cost to you will be the £ Sterling charge to your credit / debit card converted to your local currency by your card provider on the day that your account is charged. We reserve the right to change any advertised price before you place an order. Payment can be made by any major credit, debit card or via PayPal. Payment will be debited from your account before the despatch of your order. For your protection, all credit card transactions are routed through our secure payments provider. The purchaser is liable for any import duties or local taxes that may apply.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. No contract for the sale of any product will subsist between you and Glencairn Crystal Studio until Glencairn Crystal Studio dispatches the product(s) ordered.
Shipping Costs & Times
| Location | Delivery charge* (Please check Custom & Duties for any non UK Deliveries) | Approximate transit time once dispatched Standard items only |
|---|---|---|
| United Kingdom (UK) Mainland | £6.00 | 1–4 days (Free over £30.00) |
| United Kingdom (Highland & Islands) | £6.00 | 7–10 days (Free over £30.00) |
| Local Pick Up Needs to be arranged |
Free | Our Factory shop is open 10am–3pm Monday to Thursday and 10am–2pm Friday. Get directions › When your order is ready you will be contacted to arrange collection. |
| Republic of Ireland | £25.00 | 7–14 days |
| Åland Islands | £25.00 | 7–14 days |
| Afghanistan | £45.00 | 7–14 days |
| Albania | £25.00 | 7–14 days |
| Algeria | £35.00 | 7–14 days |
| American Samoa | £55.00 | 7–14 days |
| Andorra | £25.00 | 7–14 days |
| Angola | £35.00 | 7–14 days |
| Anguilla | £35.00 | 5 – 7 days |
| Antarctica | £35.00 | 7–14 days |
| Antigua and Barbuda | £35.00 | 5 – 7 days |
| Argentina | £60.00 | 7–14 days |
| Armenia | £45.00 | 7–14 days |
| Aruba | £35.00 | 5 – 7 days |
| Australia | £55.00 | 7–14 days |
| Austria | £12.00 | 7–14 days |
| Azerbaijan | £50.00 | 7–14 days |
| Bahamas | £35.00 | 5 – 7 days |
| Bahrain | £45.00 | 7–14 days |
| Bangladesh | £45.00 | 7–14 days |
| Barbados | £35.00 | 5 – 7 days |
| Belarus | £25.00 | 7–14 days |
| Belau | £55.00 | 7–14 days |
| Belgium | £10.00 | 7–14 days |
| Belize | £35.00 | 5 – 7 days |
| Benin | £35.00 | 7–14 days |
| Bermuda | £35.00 | 5 – 7 days |
| Bhutan | £35.00 | 7–14 days |
| Bolivia | £60.00 | 7–14 days |
| Bonaire, Saint Eustatius and Saba | £35.00 | 5 – 7 days |
| Bosnia and Herzegovina | £25.00 | 7–14 days |
| Botswana | £35.00 | 7–14 days |
| Bouvet Island | £25.00 | 7–14 days |
| Brazil | £60.00 | Not Available |
| British Indian Ocean Territory | £45.00 | 7–14 days |
| Brunei | £45.00 | 7–14 days |
| Bulgaria | £20.00 | 7–14 days |
| Burkina Faso | £35.00 | 7–14 days |
| Burundi | £35.00 | 7–14 days |
| Cambodia | £45.00 | 7–14 days |
| Cameroon | £35.00 | 7–14 days |
| Canada | £35.00 | 5 – 7 days |
| Canary Islands | £35.00 | 7–14 days |
| Cape Verde | £35.00 | 7–14 days |
| Cayman Islands | £35.00 | 5 – 7 days |
| Central African Republic | £35.00 | 7–14 days |
| Chad | £35.00 | 7–14 days |
| Chile | £60.00 | 7–14 days |
| China | £60.00 | 7-14 days |
| Christmas Island | £45.00 | 7–14 days |
| Cocos (Keeling) Islands | £45.00 | 7–14 days |
| Colombia | £60.00 | 7–14 days |
| Comoros | £35.00 | 7–14 days |
| Congo (Brazzaville) | £35.00 | 7–14 days |
| Congo (Kinshasa) | £35.00 | 7–14 days |
| Cook Islands | £55.00 | 7–14 days |
| Costa Rica | £35.00 | 5 – 7 days |
| Croatia | £18.00 | 7–14 days |
| Cuba | £35.00 | 5 – 7 days |
| Curaçao | £35.00 | 5 – 7 days |
| Cyprus | £45.00 | 7–14 days |
| Czech Republic | £10.00 | 7–14 days |
| Denmark | £14.00 | 7–14 days |
| Djibouti | £35.00 | 7–14 days |
| Dominica | £35.00 | 5 – 7 days |
| Dominican Republic | £35.00 | 5 – 7 days |
| Ecuador | £60.00 | 7–14 days |
| Egypt | £35.00 | 7–14 days |
| El Salvador | £35.00 | 5 – 7 days |
| Equatorial Guinea | £35.00 | 7–14 days |
| Eritrea | £35.00 | 7–14 days |
| Estonia | £14.00 | 7–14 days |
| Ethiopia | £35.00 | 7–14 days |
| Falkland Islands | £60.00 | 7–14 days |
| Faroe Islands | £25.00 | 7–14 days |
| Fiji | £55.00 | 7–14 days |
| Finland | £20.00 | 7–14 days |
| France | £12.00 | 7–14 days |
| French Guiana | £60.00 | 7–14 days |
| French Polynesia | £55.00 | 7–14 days |
| French Southern Territories | £35.00 | 7–14 days |
| Gabon | £35.00 | 7–14 days |
| Gambia | £35.00 | 7–14 days |
| Georgia | £45.00 | 7–14 days |
| Germany | £10.00 | 7–14 days |
| Ghana | £35.00 | 7–14 days |
| Gibraltar | £10.00 | 7–14 days |
| Greece | £22.00 | 7–14 days |
| Greenland | £35.00 | 5 – 7 days |
| Grenada | £35.00 | 5 – 7 days |
| Guadeloupe | £35.00 | 5 – 7 days |
| Guam | £55.00 | 7–14 days |
| Guatemala | £35.00 | 5 – 7 days |
| Guernsey | £30.00 | 7–14 days |
| Guinea | £35.00 | 7–14 days |
| Guinea–Bissau | £35.00 | 7–14 days |
| Guyana | £60.00 | 7–14 days |
| Haiti | £35.00 | 5 – 7 days |
| Heard Island and McDonald Islands | £55.00 | 7–14 days |
| Honduras | £35.00 | 5 – 7 days |
| Hong Kong | £45.00 | 7–14 days |
| Hungary | £10.00 | 7–14 days |
| Iceland | £25.00 | 7–14 days |
| India | £45.00 | 7–14 days |
| Indonesia | Available on request, please enquire | 7–14 days |
| Iran | N/A | Sorry, we are unable to deliver to this location at this time |
| Iraq | £45.00 | 7–14 days |
| Isle of Man & Isle of Wight | £30.00 | 7–14 days |
| Israel | £45.00 | 7–14 days |
| Italy | £14.00 | 7–14 days |
| Ivory Coast | £35.00 | 7–14 days |
| Jamaica | £35.00 | 5 – 7 days |
| Japan | £45.00 | 7–14 days |
| Jersey | £30.00 | 5 – 7 days |
| Jordan | £45.00 | 7–14 days |
| Kazakhstan | £45.00 | 7–14 days |
| Kenya | £35.00 | 7–14 days |
| Kiribati | £55.00 | 7–14 days |
| Kuwait | £45.00 | 7–14 days |
| Kyrgyzstan | £45.00 | 7–14 days |
| Laos | £45.00 | 7–14 days |
| Latvia | £14.00 | 7–14 days |
| Lebanon | £45.00 | 7–14 days |
| Lesotho | £35.00 | 7–14 days |
| Liberia | £35.00 | 7–14 days |
| Libya | £35.00 | 7–14 days |
| Liechtenstein | £25.00 | 7–14 days |
| Lithuania | £12.00 | 7–14 days |
| Luxembourg | £10.00 | 7–14 days |
| Macao S.A.R., China | £45.00 | 7–14 days |
| Madagascar | £35.00 | 7–14 days |
| Malawi | £35.00 | 7–14 days |
| Malaysia | £45.00 | 7–14 days |
| Maldives | £45.00 | 7–14 days |
| Mali | £35.00 | 7–14 days |
| Malta | £25.00 | 7–14 days |
| Marshall Islands | £55.00 | 7–14 days |
| Martinique | £35.00 | 5 – 7 days |
| Mauritania | £35.00 | 7–14 days |
| Mauritius | £35.00 | 7–14 days |
| Mayotte | £35.00 | 7–14 days |
| Mexico | £35.00 | 5 – 7 days |
| Micronesia | £55.00 | 7–14 days |
| Moldova | £25.00 | 7–14 days |
| Monaco | £25.00 | 7–14 days |
| Mongolia | £45.00 | 7–14 days |
| Montenegro | £25.00 | 7–14 days |
| Montserrat | £35.00 | 5 – 7 days |
| Morocco | £35.00 | 7–14 days |
| Mozambique | £35.00 | 7–14 days |
| Myanmar | £45.00 | 7–14 days |
| Namibia | £35.00 | 7–14 days |
| Nauru | £55.00 | 7–14 days |
| Nepal | £45.00 | 7–14 days |
| Netherlands | £10.00 | 7–14 days |
| New Caledonia | £55.00 | 7–14 days |
| New Zealand | £55.00 | 7–14 days |
| Nicaragua | £35.00 | 5 – 7 days |
| Niger | £35.00 | 7–14 days |
| Nigeria | £35.00 | 7–14 days |
| Niue | £55.00 | 7–14 days |
| Northern Ireland | £10.00 | 7–14 days |
| Norfolk Island | £55.00 | 7–14 days |
| North Korea | £45.00 | 7–14 days |
| North Macedonia | £55.00 | 7–14 days |
| Northern Mariana Islands | £55.00 | 7–14 days |
| Norway | £18.00 | 7–14 days |
| Oman | £45.00 | 7–14 days |
| Pakistan | £45.00 | 7–14 days |
| Palestinian Territory | £45.00 | 7–14 days |
| Panama | £35.00 | 5 – 7 days |
| Papua New Guinea | £55.00 | 7–14 days |
| Paraguay | £60.00 | 7–14 days |
| Peru | £60.00 | 7–14 days |
| Philippines | £45.00 | 7–14 days |
| Pitcairn | £55.00 | 7–14 days |
| Poland | £10.00 | 7–14 days |
| Portugal | £14.00 | 7–14 days |
| Puerto Rico | £40.00 | 5 – 7 days |
| Qatar | £45.00 | 7–14 days |
| Reunion | £35.00 | 7–14 days |
| Romania | £18.00 | 7–14 days |
| Russia | N/A | Sorry, we are unable to deliver to this location at this time |
| Rwanda | £35.00 | 7–14 days |
| São Tomé and Príncipe | £35.00 | 7–14 days |
| Saint Barthélemy | £35.00 | 1–2 days |
| Saint Helena | £35.00 | 7–14 days |
| Saint Kitts and Nevis | £35.00 | 5 – 7 days |
| Saint Lucia | £35.00 | 5 – 7 days |
| Saint Martin (Dutch part) | £35.00 | 5 – 7 days |
| Saint Martin (French part) | £35.00 | 2-4 days |
| Saint Pierre and Miquelon | £35.00 | 5 – 7 days |
| Saint Vincent and the Grenadines | £35.00 | 5 – 7 days |
| Samoa | £55.00 | 7–14 days |
| San Marino | £25.00 | 7–14 days |
| Saudi Arabia | £45.00 | 7–14 days |
| Senegal | £35.00 | 7–14 days |
| Serbia | £25.00 | 7–14 days |
| Seychelles | £35.00 | 7–14 days |
| Sierra Leone | £35.00 | 7–14 days |
| Singapore | £45.00 | 7–14 days |
| Slovakia | £12.00 | 7–14 days |
| Slovenia | £12.00 | 7–14 days |
| Solomon Islands | £55.00 | 7–14 days |
| Somalia | £35.00 | 7–14 days |
| South Africa | £35.00 | 7–14 days |
| South Georgia/Sandwich Islands | £60.00 | 7–14 days |
| South Korea | £45.00 | 7–14 days |
| South Sudan | £35.00 | 7–14 days |
| Spain | £12.00 | 7–14 days |
| Sri Lanka | £45.00 | 7–14 days |
| Sudan | £35.00 | 7–14 days |
| Suriname | £60.00 | 7–14 days |
| Svalbard and Jan Mayen | £25.00 | 7–14 days |
| Swaziland | £35.00 | 7–14 days |
| Sweden | £16.00 | 7–14 days |
| Switzerland | £14.00 | 7–14 days |
| Syria | £45.00 | 7–14 days |
| Taiwan | £45.00 | 7–14 days |
| Tajikistan | £45.00 | 7–14 days |
| Tanzania | £35.00 | 7–14 days |
| Thailand | £45.00 | 7–14 days |
| Timor–Leste | £55.00 | 7–14 days |
| Togo | £35.00 | 7–14 days |
| Tokelau | £55.00 | 7–14 days |
| Tonga | £55.00 | 7–14 days |
| Trinidad and Tobago | £35.00 | 5 – 7 days |
| Tunisia | £35.00 | 7–14 days |
| Turkey | £45.00 | 7–14 days |
| Turkmenistan | £45.00 | 7–14 days |
| Turks and Caicos Islands | £35.00 | 5 – 7 days |
| Tuvalu | £55.00 | 7–14 days |
| Uganda | £35.00 | 7–14 days |
| Ukraine | N/A | Sorry, we are unable to deliver to this location at this time |
| United Arab Emirates | £45.00 | 7–14 days |
| United States (US) | £35.00 | 5 – 7 days |
| United States (US) Minor Outlying Islands | £35.00 | 5 – 7 days |
| Uruguay | £60.00 | 7–14 days |
| Uzbekistan | £45.00 | 7–14 days |
| Vanuatu | £55.00 | 7–14 days |
| Vatican | £35.00 | 5 – 7 days |
| Venezuela | £60.00 | 7–14 days |
| Vietnam | £45.00 | 7–14 days |
| Virgin Islands (British) | £35.00 | 5 – 7 days |
| Virgin Islands (US) | £35.00 | 5 – 7 days |
| Wallis and Futuna | £55.00 | 7–14 days |
| Western Sahara | £35.00 | 7–14 days |
| Yemen | £45.00 | 7–14 days |
| Zambia | £35.00 | 7–14 days |
| Zimbabwe | £35.00 | 7–14 days |